Privacy notice

Who this notice covers

This notice concerns Lava Solutions’ marketing website and enquiries submitted through its Odoo form or sent to info@lavasolutions.com. Our published office is at King Hussein Business Park, Building 10, second floor, Amman, Jordan.

The Lava account workspace is a separate service hosted on ChatGPT Sites. Following the login link takes you from this public Render-hosted website to that service. This notice does not describe its sign-in processing, account records or reporting data.

Enquiries through Odoo

The contact form is provided through Lava’s Odoo service at lava-solutions.odoo.com. It loads here only when you select “Open enquiry form”; the direct link opens that service separately. When you submit the form, your name, email address, company or project, selected service and project details are recorded in Lava’s CRM, together with any optional phone number or additional context you provide.

Browsing this marketing website does not create a CRM enquiry. Submitting the form creates an enquiry record for the team to review and respond to; it does not subscribe you to marketing or grant access to the private account workspace. The browser may remember form entries through its own autofill or page-restoration settings.

When you send us a message

A form submission includes the contact and project information you enter. An email can also include attachments and other information you choose to share. We use enquiry information to understand your request, respond, discuss possible work and manage the resulting correspondence.

You choose what to provide. Include a way for us to reply, and share only what is needed for the initial conversation. Please leave out passwords, payment-card details, identity documents and sensitive personal or production data.

A project enquiry is not permission for unrelated marketing. Any additional use requiring your permission must be explained separately.

Hosting, email and other services

This public marketing website is hosted on Render. Render and its infrastructure providers may process technical request and service-usage information to deliver, maintain and protect the hosting service. Render’s published privacy and processing documents describe its services. Opening the enquiry form connects your browser to Odoo, which handles the form and submitted CRM records separately from this website’s hosting.

Sending email uses your email provider and the receiving mailbox service. Their systems may process or store information outside your country. Links to Odoo, social networks and other websites open services with their own notices.

Google Analytics 4 is optional. We load its tag only after you accept analytics, or when a previously saved acceptance remains valid. It measures page visits and supported interactions to help us understand and improve this website. Google processes usage and technical information, including page addresses, browser/device information and analytics identifiers. Advertising storage, advertising user data and ad personalization stay denied; Google signals are off.

Enabled enhanced measurement may record scrolling, outbound link clicks, site searches, supported video interactions, file downloads and form interactions where those features are available. We add no manual lead or conversion events. Our tag removes query strings and fragments from page-location and referrer values. We do not send project-brief text, email-draft contents or downloaded brief contents as analytics event parameters.

Your browser stores your analytics choice locally for up to 180 days. Use “Privacy choices” in the footer to change it or turn analytics off. Turning it off disables further Google Analytics collection and removes accessible Google Analytics cookies for this site; it does not erase information Google has already received. If local storage is unavailable, your choice applies only to the current page.

Google Search Console provides search-performance and indexing reports. Accessing those reports does not add a second tracking tag to this website. The separate account workspace and its reporting access remain outside this notice. Read Google’s Privacy Policy and how Google uses information from sites that use its services.

Keeping enquiry records

Enquiry information may remain in CRM and correspondence records after a conversation ends. How long a record is needed depends on the enquiry, any resulting work, and applicable recordkeeping or dispute requirements. This notice does not promise an automatic deletion date.

You can ask what information we hold and request deletion. We will explain if a record needs to be retained. Your email provider manages copies in your own mailbox.

Your choices and privacy requests

Depending on the law that applies, you may have rights to access or receive a copy of your data, correct it, request erasure, restrict or object to processing, or withdraw consent. You may also raise a complaint with the relevant data-protection authority.

Write to info@lavasolutions.com with “Privacy request” in the subject. Describe your request without sending unnecessary identity documents. We may need proportionate information to confirm that a request concerns your own data. Withdrawing consent does not by itself remove records that must be kept for another lawful reason.

Updates to this notice

We will update this notice when the website’s handling of information changes. The date shown on this page identifies the current version. Contact info@lavasolutions.com if something is unclear.