One product record
Define item codes, variants, units, barcodes and price ownership before connecting channels.
Retail & distribution
Keep the sale and the stock in the same story.
For businesses coordinating products, purchases, branches, returns and customer orders across sales channels.
Discuss your projectDesign around the operating decisions
Available stock, explained
Distinguish physical stock, reservations, transfers and expected receipts. Agree how each channel promises delivery.
Returns are part of the process
Map returns, exchanges, damaged items and refunds to the original transaction and the appropriate approvals.
Validate the data before automating
Identify the authoritative source for each important record and resolve conflicting definitions. Separate the historical data needed for daily operations from archives that can remain outside the first release. Agree who cleans, approves and maintains the information.
Map any website, finance, payment or specialist-system connections explicitly. The interface needs an owner, a way to handle failed transfers and a clear source of truth when two systems disagree. A named application does not prove that a ready-made integration fits the workflow.
Test the real exceptions
- A sale in one channel updates the intended stock and accounting records.
- A transfer and a return retain a clear audit trail.
- Branch access and price approvals match the agreed responsibilities.
Set the first-phase boundary
Choose one complete workflow that a business owner can accept. Document roles, required reports, dependencies, data preparation and the transition from the current process. Country-specific accounting or record requirements should be validated for the actual entity and selected software version.
What to bring
Bring a product file, a purchase order, a sales receipt and a recent return. Review payment, delivery and country-specific invoicing connections individually.
Questions before a project begins
Must we replace every existing system?
No. First map which systems already do their job well and where handoffs fail. A project may improve a workflow, integrate systems or replace a specific tool; the proposal should explain the choice.
Can the website be included?
A bilingual website, enquiry journey or portal can be discussed where relevant. Define the content, data exchange, access and ongoing editing responsibilities as part of the scope.
Relevant services
Sources & further reading
A useful next step
Bring one real workflow.
A sample document, the systems you use and the decision you need to make are enough to start a focused conversation.
Talk to Lava ↗